Frequently Asked Questions (FAQ)
Welcome to the QicStore FAQ section! Here, you’ll find answers to some of the most common questions about our services, policies, and more. If you don’t find what you’re looking for, feel free to contact us.
1. General Questions
QicStore is an online store based in Ghana. We take client orders and deliver purchased products anywhere in Ghana within 3 days. Our mission is to make shopping smart, fast, and convenient.
Where does QicStore operate?
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We operate nationwide in Ghana. No matter where you are, we deliver to your doorstep within 3 days.
What are your business hours?
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Our customer support team is available 24/7 to assist you. You can reach us anytime via email or phone.
2. Orders and Payments
Simply browse our website, add your desired products to the cart, and proceed to checkout. You’ll need to provide your shipping and payment details to complete the order.
What payment methods do you accept?
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We accept payments through secure third-party payment gateways. You can pay using mobile money, credit/debit cards, or other available methods.
Yes, you can cancel your order before it is processed or shipped. If the order has already been shipped, you’ll need to follow our return process. For more details, check our
Refund Policy.
3. Shipping and Delivery
How long does delivery take?
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We deliver anywhere in Ghana within 3 days. Delivery times may vary depending on your location and the delivery service used.
Do you deliver outside Ghana?
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Currently, we only deliver within Ghana. We’re working on expanding our services in the future.
Yes, once your order is shipped, we’ll provide you with a tracking number so you can monitor its status in real-time.
4. Returns and Refunds
What is your return policy?
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You can return products within 14 days of delivery, provided they are unused and in their original packaging. For more details, check our
Refund Policy.
How long does it take to process a refund?
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Refunds are processed within 7-10 business days after we receive and inspect the returned product.
5. Still Have Questions?
If you didn’t find the answer you were looking for, feel free to contact us. We’re here to help!
Note: This FAQ section is regularly updated to address common questions. Check back often for new information.
Thank you for choosing QicStore!
We appreciate your trust and are committed to providing you with the best possible service.