At QicStore, we strive to ensure that our customers are satisfied with their purchases. However, we understand that there may be occasions when you need to return or request a refund for a product.
Please review our refund policy below to understand your rights and responsibilities.

To be eligible for a refund, the following conditions must be met:

• The product must be in its original condition, unused, unopened, and with all original packaging and tags intact.
• The request for a refund must be made within 14 days from the date of delivery.
• Proof of purchase (order number or receipt) must be provided.
• Certain products, such as perishable goods, personalized items, or digital products, may not be eligible for refunds unless they are defective or damaged.

If you meet the eligibility criteria, follow these steps to request a refund:

1. Contact Us: Reach out to our customer support team at qicstore.info@gmail.com or through your QicStore account (when logged in) within 14 days of receiving the product. Provide your order number and a detailed reason for the refund request.
2. Return Authorization: If your refund request is approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to return the product.
3. Ship the Product: Return the product to the address provided, ensuring it is securely packaged. The cost of return shipping will be the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or defective product shipped).
4. Inspection and Approval: Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria. This process may take up to 7 business days.
5. Refund Issuance: If the return is approved, your refund will be processed and issued to the original payment method within 7-10 business days. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

The following items are not eligible for refunds unless they are defective or damaged upon delivery:

• Perishable goods (e.g., food, flowers).
• Personalized or custom-made products.
• Digital products (e.g., software, e-books).
• Products marked as "final sale" or "non-refundable" at the time of purchase.

If you receive a damaged or defective product, please contact us immediately at qicstore.info@gmail.com with your order number and photos or videos of the issue. We will either:

• Arrange for a replacement at no additional cost, or
• Issue a full refund, including return shipping costs.

Since QicStore uses middlemen to source and ship products, we take full responsibility for ensuring that the products meet our quality standards. If an issue arises due to the middleman's error (e.g., wrong product shipped, delayed delivery), QicStore will resolve the issue promptly and may issue a refund or replacement at our discretion.

If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been processed or shipped, we will issue a full refund. If the order has already been shipped, you will need to follow the standard return process outlined above.

We currently do not offer direct exchanges. If you wish to exchange a product, you will need to return the original item for a refund and place a new order for the desired product.

If you have any questions about our refund policy or need assistance with a return, please contact our customer support team at:

• Email:qicstore.info@gmail.com
• Phone:+233 55 096 7328 / +233 54 273 8416
• Hours: 24/7

We appreciate your trust and are committed to providing you with the best possible service.